The San Francisco Chronicle, a Hearst Communications Inc. newspaper, announces their implementation of VoicePort's circulation IVR, CircPort OnPremise™.
Rochester, NY (PRWEB) April 7, 2008 -- The San Francisco Chronicle, the Bay Area's largest newspaper, has implemented VoicePort's circulation Interactive Voice Response (IVR), CircPort OnPremise™. The Hearst owned newspaper replaced its previous touch tone IVR with VoicePort's speech solution to service its daily subscriber base of 326,604.
CircPort OnPremise is now taking all inbound San Francisco Chronicle circulation call center calls 24/7 for delivery problems, vacation stops and starts, and account inquiries. CircPort directly integrates with their Aspect CTI application, Contact Server™, and to a new DTI (formerly Publishing Business Systems) circulation database.
"We needed VoicePort to integrate with both our legacy circulation system and our new circ system," said Juliette Mitchell, Circulation Customer Relationship Manager at The San Francisco Chronicle. "We had a time-sensitive IVR issue that made it imperative that we meet our implementation date. VoicePort was flexible and quickly built the integration to both circulation systems on very short notice."
"Our deep domain expertise enables us to rapidly deploy and adapt our solutions- even in the most unique situations- while simultaneously providing an improved caller experience," said Kevin Cawley, Director of North American Sales at VoicePort. "By selecting CircPort, The San Francisco Chronicle has affirmed our industry-wide recognition as the leader in speech IVRs."
About VoicePort
VoicePort is the leading provider of advanced speech recognition applications to more than 130 of the top daily newspapers in North America. The CircPort™ application is offered in both on-premise and hosted models, fully integrating with all major industry and proprietary circulation databases. CircPort's comprehensive suite of custom and configurable circulation applications includes WebPort™ and Dispatch. VoicePort is a Genesys Interacts Partner and a Nuance speech solutions partner. To find out more about our products and services, please visit: www.voiceport.net.
About The San Francisco Chronicle
The San Francisco Chronicle is the largest newspaper in Northern California and the second largest on the West Coast, with a daily circulation of 365,234 and a Sunday circulation of 430,115 (ABC Publisher's Statement, September 2007). The six-time Pulitzer Prize-winning Chronicle is the nation's 13th largest daily newspaper. The San Francisco Chronicle was acquired by the Hearst Corporation on July 27, 2000, and is now one of 12 daily newspapers published by Hearst Newspapers, an operating group of the Hearst Corporation. For more information about The San Francisco Chronicle please visit: http://www.sfchron.com.
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