The Brickstream Video Analytics for Queue Measurement and Monitoring (Queue Management) is based on the industry leading Clarity Video Analytics Appliance, providing a breakthrough in advanced customer queue management analytics.
Atlanta, GA (PRWEB) March 19, 2008 -- BRICKSTREAM Corporation launches its advanced Video Analytics Clarity Queue Management solution. Queue Management can measure and monitor structured and unstructured queues and also provide real time alerts to staff to enable proactive action. Currently Clarity Queue Management is being deployed in Retail, Retail Banking and Airport queuing environments.
Real Time Queue Management Dashboard
Examples of Clarity Queue Management facilitated advanced customer analytics are:
- Customer queue length
- Customer queue wait time
- Queue abandonment rates
- Avg/min/max service times
- Peak service times
- Service representative utilization
- Service point utilization
Such analytics can be applied to increase customer satisfaction in the following areas:
- Wait time experience
- Speed of service response
- Employee forecasting & scheduling
- Employee positioning & intercepts
- Training & compensation
- Sales and service processes
- Service environment design
- Self-service kiosks and terminals
- Management accountability
- Reduced abandonment
- Increased customer conversion
- Increased transaction size
- Increase frequency
- Improve sales per labor-hour
Brickstream Clarity Queue Management is deployed by its network of authorized partners throughout North America and Europe. Clarity Queue Management can also be deployed as a managed service solution, mitigating upfront capital costs of deployment, while providing full video analytics for one low monthly fee. Clarity Queue Management is also being integrated to industry leading workforce management systems to provide optimized staff utilization and increased customer service.
"Clarity Queue Management is the industry leading queue measurement and management video analytics system. Our ease of deployment, configuration, analytics presentation and accuracy are unmatched by any competitor in the market" said Steve Jeffery, Chief Executive of Brickstream.
About Brickstream
Brickstream is based in Atlanta, Ga. In 2002 after several years of product development and testing Brickstream launched its BehaviorIQ software to provide comprehensive and automated customer behavior measurement solutions which were deployed on thousands of cameras in Retail and Banking. In 2006 Brickstream introduced Clarity, the first stereovision video analytics platform at the Edge. BehaviorIQ software is embedded in Clarity and optimized for counting, queuing, tracking and alerting in retail, banking, and security applications. This results in an unprecedented low total cost of ownership and deployment.
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